Torrid.com: I am on hold for third time in two weeks trying...
A Torrid.com customer review by GetHuman user ~tmaternowski from November 14th, 2017
Background on ~tmaternowski's case
GetHuman: ~tmaternowski - can you tell our other Torrid.com customers when your case took place?
~tmaternowski: Yeah. It was afternoon, on November 4th.
GetHuman: Did you reach out to Torrid.com, and if so, how?
GetHuman: And which of these common Torrid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~tmaternowski a list of common Torrid.com problems)
~tmaternowski: "Change order" was why I was trying to call.
~tmaternowski's review of Torrid.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Torrid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tmaternowski: I am on hold for third time in two weeks trying to track down the $*** gift card I ordered on Dec *th. Today is Christmas Eve and quess what I STILL DON"T HAVE. This is the worst customer service I've ever experienced. More than ** minute hold EVERY TIME I call. Oh, and that song you play over, and over and over again doesn't do anything but irritate the **** out of me. I'm only gonna break, break, break your heart - really? That must be a message to your customers. Please contact me ***.***.**** or I'm going to be all over you FB page and Twitter feed.
GetHuman: Let's quantify your experience contacting Torrid.com. On a scale of 1 to 5, how easy is it go get help on a Torrid.com problem?
~tmaternowski: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tmaternowski: I'd give them a four out of five on communication.
GetHuman: And what about Torrid.com's ability to quickly and effectively address your problem?
~tmaternowski: For that I would say three out of five.
GetHuman: And finally- any advice for other Torrid.com customers?
~tmaternowski: Call them early in the day or late. Don't forget any personal or account information you might need for Torrid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tmaternowski taken from his Torrid.com customer service problem that occurred on November 4th, 2017.