Torrid.com: I have a torrid insider acct which claims to ha...

A Torrid.com customer review by GetHuman user ~bre from November 25th, 2017

Background on ~bre's case

GetHuman: ~bre - can you tell our other Torrid.com customers when your case took place?
~bre: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Torrid.com, and if so, how?
~bre: I used the 866-867-7431 number I found for on the GetHuman Torrid.com customer phone number page I was on: Torrid.com Customer Service Phone Number
GetHuman: And which of these common Torrid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bre a list of common Torrid.com problems)
~bre: "Returns" was why I was trying to call.

~bre's review of Torrid.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Torrid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bre: I have a torrid insider acct which claims to have a dedicated line- which is the same * as this. So I call, wait on hold **-** mins for someone to answer and tell them I have an insider question, they transfer me to a line that just rings and rings and nobody ever picks up. this is ******* unacceptable especially for the prices they charge they **** well better have an actual customer service department.
GetHuman: Let's quantify your experience contacting Torrid.com. On a scale of 1 to 5, how easy is it go get help on a Torrid.com problem?
~bre: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bre: I'd give them a one out of five on communication.
GetHuman: And what about Torrid.com's ability to quickly and effectively address your problem?
~bre: For that I would say three out of five.
GetHuman: And finally- any advice for other Torrid.com customers?
~bre: Call them early in the day or late. Don't forget any personal or account information you might need for Torrid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bre taken from his Torrid.com customer service problem that occurred on November 17th, 2017.

Torrid.com

1.00 of 5 stars | 27 reviews

~bre's Torrid.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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