TripAdvisor: Called customer service to see if I could combi...

A TripAdvisor customer review by GetHuman user ~Gloria from November 27th, 2017

Background on ~Gloria's case

GetHuman: ~Gloria - can you tell our other TripAdvisor customers when your case took place?
~Gloria: Yup. It was late at night, on November 22nd.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
~Gloria: I used the 866-322-5942 number I found for on the GetHuman TripAdvisor customer phone number page I was on: TripAdvisor Customer Service Phone Number
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows ~Gloria a list of common TripAdvisor problems)
~Gloria: "Refund a Charge" was why I was trying to call.

~Gloria's review of TripAdvisor customer service

GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gloria: Called customer service to see if I could combine my old account on *****@***.com with my newly set up e-mail of *****@***.com. How sad! After reviewing places for you for several years now I loose my status. I did not have internet at home before and could not respond to your feedback and offers, etc. Now I can. That is why I'm asking for you to transfer my account from the former e-mail to my current one. Thanks in advance for doing so.*Please do not send more TA stuff to the old account.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
~Gloria: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gloria: I'd give them a one out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
~Gloria: For that I would say two out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
~Gloria: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gloria taken from his TripAdvisor customer service problem that occurred on November 22nd, 2017.


1.83 of 5 stars | 149 reviews

~Gloria's TripAdvisor Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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