Tumblr: Cause you're irresponsible
A Tumblr customer review by GetHuman user GetHuman-mariapr2 from December 1st, 2017
Background on GetHuman-mariapr2's case
GetHuman: GetHuman-mariapr2 - can you tell our other Tumblr customers when your case took place?
GetHuman-mariapr2: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mariapr2 a list of common Tumblr problems)
GetHuman-mariapr2: "Recover Account" was why I was trying to call.
GetHuman-mariapr2's review of Tumblr customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mariapr2: Cause you're irresponsible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-mariapr2: You've deleted my daughters account for 'child pornography' that is illegal - she is ** and did no such thing! The Internet is her way to communicate due to her anxiety that prevents her going out and you e scared the heck out of her, she's ** and you should not advise users they've done something they have not when you allow young people to use your services
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
GetHuman-mariapr2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mariapr2: I'd give them a three out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
GetHuman-mariapr2: For that I would say one out of five.
GetHuman: And finally- any advice for other Tumblr customers?
GetHuman-mariapr2: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mariapr2 taken from his Tumblr customer service problem that occurred on November 24th, 2017.