Tumblr: Setup service
A Tumblr customer review by GetHuman user GetHuman-bengimea from December 5th, 2017
Background on GetHuman-bengimea's case
GetHuman: GetHuman-bengimea - can you tell our other Tumblr customers when your case took place?
GetHuman-bengimea: Yup. It was morning, on December 2nd.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bengimea a list of common Tumblr problems)
GetHuman-bengimea: "Banned Account" was why I was trying to call.
GetHuman-bengimea's review of Tumblr customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bengimea: Setup service
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-bengimea: Somehow the email address listed is wrong. As a results I can't verify my email address. I sent in a lot of emails to this effect but nothing changed. I tried to follow instructions provided about changing the address in settings but this was not successful. So my email is *****@***.com NOT *****@***.com. Please advise
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
GetHuman-bengimea: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bengimea: I'd give them a one out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
GetHuman-bengimea: For that I would say one out of five.
GetHuman: And finally- any advice for other Tumblr customers?
GetHuman-bengimea: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bengimea taken from his Tumblr customer service problem that occurred on December 2nd, 2017.