Tumblr: There are no actual customer support representa...
A Tumblr customer review by GetHuman user GetHuman-320242 from November 26th, 2017
Background on GetHuman-320242's case
GetHuman: GetHuman-320242 - can you tell our other Tumblr customers when your case took place?
GetHuman-320242: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320242 a list of common Tumblr problems)
GetHuman-320242: "Lower my bill" was why I was trying to call.
GetHuman-320242's review of Tumblr customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320242: There are no actual customer support representatives responding to these emails. They send you a link to the generic FAQ page that doesn't help one bit. Very, very frustrated with Tumblr right now.
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
GetHuman-320242: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320242: I'd give them a one out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
GetHuman-320242: For that I would say two out of five.
GetHuman: And finally- any advice for other Tumblr customers?
GetHuman-320242: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320242 taken from his Tumblr customer service problem that occurred on November 23rd, 2017.