Tumblr: absolute ********. they won't help users via em...

A Tumblr customer review by GetHuman user GetHuman-403165 from November 27th, 2017

Background on GetHuman-403165's case

GetHuman: GetHuman-403165 - can you tell our other Tumblr customers when your case took place?
GetHuman-403165: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to Tumblr, and if so, how?
GetHuman-403165: I used the 678-439-8862 number I found for on the GetHuman Tumblr customer phone number page I was on: Tumblr Customer Service Phone Number
GetHuman: And which of these common Tumblr customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403165 a list of common Tumblr problems)
GetHuman-403165: "Recover Account" was why I was trying to call.

GetHuman-403165's review of Tumblr customer service

GetHuman: So how would you sum up your experience for GetHuman's Tumblr customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403165: absolute ********. they won't help users via email and they can't even pick up their ******* customer service help line. pathetic excuse for a website and ignorant apathetic customer service. i choose to NOT use this blogging platform next time i get a blog, after using it for * years. **** tumblr. you're all sus *** entitled white hipsters from some scummy little suburb that needed to prove they made it so they took the easy way out and got a job working at the most religiously terrible company to monetize our generation's attention and time since apple. **** your *complex insecurities* veiled by laughable attempts at jaded coolness.
GetHuman: Let's quantify your experience contacting Tumblr. On a scale of 1 to 5, how easy is it go get help on a Tumblr problem?
GetHuman-403165: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403165: I'd give them a one out of five on communication.
GetHuman: And what about Tumblr's ability to quickly and effectively address your problem?
GetHuman-403165: For that I would say one out of five.
GetHuman: And finally- any advice for other Tumblr customers?
GetHuman-403165: Call them early in the day or late. Don't forget any personal or account information you might need for Tumblr to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403165 taken from his Tumblr customer service problem that occurred on November 26th, 2017.

Tumblr

1.08 of 5 stars | 69 reviews

GetHuman-403165's Tumblr Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Tumblr, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Tumblr in any way.

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