UMR: I was transferred to the wrong customer service...
A UMR customer review by GetHuman user ~gharris from November 26th, 2017
Background on ~gharris's case
GetHuman: ~gharris - can you tell our other UMR customers when your case took place?
~gharris: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to UMR, and if so, how?
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~gharris a list of common UMR problems)
~gharris: "I need a replacement card" was why I was trying to call.
~gharris's review of UMR customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gharris: I was transferred to the wrong customer service representative two times. I repeated my member id number * times throughout the phone call.
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~gharris: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gharris: I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~gharris: For that I would say three out of five.
GetHuman: And finally- any advice for other UMR customers?
~gharris: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gharris taken from his UMR customer service problem that occurred on November 17th, 2017.