UMR: Not very nice people. I work for a company and...

A UMR customer review by GetHuman user ~Bobcat from November 23rd, 2017

Background on ~Bobcat 's case

GetHuman: ~Bobcat - can you tell our other UMR customers when your case took place?
~Bobcat : Yup. It was evening, on November 14th.
GetHuman: Did you reach out to UMR, and if so, how?
~Bobcat : I used the 866-922-8266 number I found for on the GetHuman UMR customer phone number page I was on: UMR Customer Service Phone Number
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~Bobcat a list of common UMR problems)
~Bobcat : "Speak to an agent" was why I was trying to call.

~Bobcat 's review of UMR customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bobcat : Not very nice people. I work for a company and we go through UMR and when I called for the *th time about the same thing and got this girl * times she had a really bad attitude and blamed my company's HR rep for not doing her part. The thing is I work right across the hall from her and know she did her part. If you have a choice don't go with this company
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~Bobcat : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bobcat : I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~Bobcat : For that I would say two out of five.
GetHuman: And finally- any advice for other UMR customers?
~Bobcat : Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bobcat taken from his UMR customer service problem that occurred on November 14th, 2017.

UMR

1.80 of 5 stars | 54 reviews

~Bobcat 's UMR Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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