UMR: THEY ARE LITERALLY THE WORST PEOPLE TO TALK TO...
A UMR customer review by GetHuman user ~BITTERPROVIDER from November 26th, 2017
Background on ~BITTERPROVIDER's case
GetHuman: ~BITTERPROVIDER - can you tell our other UMR customers when your case took place?
~BITTERPROVIDER: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to UMR, and if so, how?
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~BITTERPROVIDER a list of common UMR problems)
~BITTERPROVIDER: "Speak to an agent" was why I was trying to call.
~BITTERPROVIDER's review of UMR customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BITTERPROVIDER: THEY ARE LITERALLY THE WORST PEOPLE TO TALK TO EVER. I called from a providers office needing to complete a prior auth ASAP after finally getting through to a representative they informed me that ti Need to go back to the provider service which is where they just send you a fax. There is no way to talk to a human on this. THEY ARE WORSE THAN HORRIBLE
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~BITTERPROVIDER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BITTERPROVIDER: I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~BITTERPROVIDER: For that I would say four out of five.
GetHuman: And finally- any advice for other UMR customers?
~BITTERPROVIDER: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BITTERPROVIDER taken from his UMR customer service problem that occurred on November 17th, 2017.