UMR: There is a loop. When I finally got to speak to...

A UMR customer review by GetHuman user ~Provider 2013 from November 18th, 2017

Background on ~Provider 2013's case

GetHuman: ~Provider 2013 - can you tell our other UMR customers when your case took place?
~Provider 2013: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to UMR, and if so, how?
~Provider 2013: I used the 866-922-8266 number I found for on the GetHuman UMR customer phone number page I was on: UMR Customer Service Phone Number
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~Provider 2013 a list of common UMR problems)
~Provider 2013: "Renew coverage" was why I was trying to call.

~Provider 2013's review of UMR customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Provider 2013: There is a loop. When I finally got to speak to a person, they transferred me to a provider service line which is a loop for faxed information when I need to speak to a representative for a specific claim.
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~Provider 2013: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Provider 2013: I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~Provider 2013: For that I would say four out of five.
GetHuman: And finally- any advice for other UMR customers?
~Provider 2013: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Provider 2013 taken from his UMR customer service problem that occurred on November 10th, 2017.

UMR

1.80 of 5 stars | 54 reviews

~Provider 2013's UMR Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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