UPS (UK): A DRIVER ARRIVED TO DELIVER A PACKAGE THIS MORN...
A UPS (UK) customer review by GetHuman user ~BOARDMAN from November 25th, 2017
Background on ~BOARDMAN's case
GetHuman: ~BOARDMAN - can you tell our other UPS (UK) customers when your case took place?
~BOARDMAN: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~BOARDMAN a list of common UPS (UK) problems)
~BOARDMAN: "Make a shipment" was why I was trying to call.
~BOARDMAN's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BOARDMAN: A DRIVER ARRIVED TO DELIVER A PACKAGE THIS MORNING, AND UNFORTUNATELY OUR GATE HAD NOT BEENLOCKED PROPERLY AND OUR DOG MANAGED TO PUSH IT OPEN AND CHASED THE DRIVER BACK DOWN THE DRIVE INTO HIS VAN, AS SOON AS I HEARD THE DOG BARK I RUSHED OUT *AND CALLED HIM BACK, HE CAME IMMEDIA*TELY. I THEN APOLOGISED PROFUSELY TO THE DRIVER FOUR OR FIVE TIMES, BUT HE WAS HAVING NONE OF IT ,AND SAID HE WOULD NOT LEAVE OUR PARCEL, MY DAUGHTER SAID SHE WOULD GO TO HIS VAN AND GET THE PARCEL BUT HE REFUSED TO GIVE IT TO HER AND STARTED TO SHOUT AND SWEAR AT US AND THINGS DID GET QUITE HEATED AND HE SAID THAT IF MY DAUGHTERS CAR* WAS NOT ON THE DRIVE HE WOULD DRIVE HIS VAN AT US AND RAM US ,ALL THIS TIME HE KEPT DRIVING FORWARD TEN OR TWENTY YARDS AND THEN REVERSING BACK ALL AT A VERY HIGH SPEED. HE REALLY WAS LIKE SOMEONE DEMENTED HE FINISHED OFF BY CALLING ME AND MY DAUGHTER F-----G SLAGS AND GETTING A BIG MOUTHFUL OF SALIVA AND SPITTING IT AT US, AND THEN DRIVING OFF.**WHEN i CONTACTED THE LOCAL DEP
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~BOARDMAN: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BOARDMAN: I'd give them a two out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~BOARDMAN: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~BOARDMAN: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BOARDMAN taken from his UPS (UK) customer service problem that occurred on November 22nd, 2017.