UPS (UK): Package went back and forth to different depot...
A UPS (UK) customer review by GetHuman user ~Carlos de Lima from November 21st, 2017
Background on ~Carlos de Lima's case
GetHuman: ~Carlos de Lima - can you tell our other UPS (UK) customers when your case took place?
~Carlos de Lima: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Carlos de Lima a list of common UPS (UK) problems)
~Carlos de Lima: "Lost package" was why I was trying to call.
~Carlos de Lima's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carlos de Lima: Package went back and forth to different depot in the UK and CS only could say "SORRY SIR" I still have not received it...never use them again!
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~Carlos de Lima: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carlos de Lima: I'd give them a one out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~Carlos de Lima: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~Carlos de Lima: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carlos de Lima taken from his UPS (UK) customer service problem that occurred on November 14th, 2017.