UPS (UK): Twenty calls. Told am getting transferred to cu...
A UPS (UK) customer review by GetHuman user ~Zombied by UPS from November 22nd, 2017
Background on ~Zombied by UPS's case
GetHuman: ~Zombied by UPS - can you tell our other UPS (UK) customers when your case took place?
~Zombied by UPS: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Zombied by UPS a list of common UPS (UK) problems)
~Zombied by UPS: "Overcharge/Strange charge" was why I was trying to call.
~Zombied by UPS's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zombied by UPS: Twenty calls. Told am getting transferred to customer services rep. Get engaged tone and cut off. This is a company that doesn't want your business. Avoid.
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~Zombied by UPS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zombied by UPS: I'd give them a four out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~Zombied by UPS: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~Zombied by UPS: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zombied by UPS taken from his UPS (UK) customer service problem that occurred on November 16th, 2017.