UPS (UK): Worse courier service not able to find my addre...
A UPS (UK) customer review by GetHuman user ~Angry grandmother from November 21st, 2017
Background on ~Angry grandmother's case
GetHuman: ~Angry grandmother - can you tell our other UPS (UK) customers when your case took place?
~Angry grandmother: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry grandmother a list of common UPS (UK) problems)
~Angry grandmother: "Track item" was why I was trying to call.
~Angry grandmother's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry grandmother: Worse courier service not able to find my address in this day and age! I expect driver wanted to get home early as it was a Friday. Now have to wait until Monday. Just not acceptable! Other companies can deliver at exact time required. Beware! Use another company !
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~Angry grandmother: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry grandmother: I'd give them a three out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~Angry grandmother: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~Angry grandmother: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry grandmother taken from his UPS (UK) customer service problem that occurred on November 11th, 2017.