UPS (UK): the girl I spoke to was fine but UPS service ap...
A UPS (UK) customer review by GetHuman user ~s bodiat from November 27th, 2017
Background on ~s bodiat's case
GetHuman: ~s bodiat - can you tell our other UPS (UK) customers when your case took place?
~s bodiat: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~s bodiat a list of common UPS (UK) problems)
~s bodiat: "Complaint" was why I was trying to call.
~s bodiat's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~s bodiat: the girl I spoke to was fine but UPS service appalling she could not give me a time of delivery I am stuck in my house from *am for a delivery until *pm. I was told could not pick up the parcel from a depot unless arranged with them by cancelling the delivery and rearrange a pick up - shocking.
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~s bodiat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~s bodiat: I'd give them a three out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~s bodiat: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~s bodiat: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~s bodiat taken from his UPS (UK) customer service problem that occurred on November 20th, 2017.