called to file complaint because the UPS driver...
A UPS customer review by GetHuman user ~donthaveone from November 7th, 2017
Background on ~donthaveone's case
GetHuman: ~donthaveone - can you tell our other UPS customers when your case took place?
~donthaveone: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~donthaveone a list of common UPS problems)
~donthaveone: "Make a shipment" was why I was trying to call.
~donthaveone's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donthaveone: called to file complaint because the UPS driver drops our packages off to a neighbor at his workplace (**) miles away to deliver to us. We have paid overnight shipping and it is still taken to his job to drop off to us because he says he doesn't have time. when I called I told a person they transferred me and I was put on hold and then someone picked up and hung up. I want to find out who to talk to in order to get our packages delivered to the address that is on it and not to a neighbors workplace. It is not his job to get it to us. This has been going on for a long time now and I am tired of it and so is the neighbor. Anyone know how I can give my name and number to a person to get something done.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~donthaveone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donthaveone: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~donthaveone: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
~donthaveone: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donthaveone taken from his UPS customer service problem that occurred on November 1st, 2017.