USAA: They do not understand that I will try to help...
A USAA customer review by GetHuman user ~MDaz from October 29th, 2017
Background on ~MDaz's case
GetHuman: ~MDaz - can you tell our other USAA customers when your case took place?
~MDaz: Yeah. It was afternoon, on October 19th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~MDaz a list of common USAA problems)
~MDaz: "Coverage Questions" was why I was trying to call.
~MDaz's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MDaz: They do not understand that I will try to help you by explaining that emails and voicemails and talking to whoever in customer service does not encourage me to remain a customer or encourage our entire family to remain as customers based on how they have handled a claim that is unresolved going on over three months now. Honestly I was told my case was reviewed but what I asked for was to be sent to manager of manager and*or appeals. That's what I have asked for in every form for * weeks. I have now turned to just reiterating to anyone who answers, in a nice tone, that I'm sorry they are driving me away. What really gets me is the fact that I have quotes for same or BETTER coverage and the premiums are lower. So, they will be losing * members by the end of this month because none of us can understand why they would handle us like this, or the amount of life uproaring that must be involved if you should ever have to file and deal with a claim. FYI - **** March quote for * mos auto in
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~MDaz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MDaz: I'd give them a two out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~MDaz: For that I would say five out of five.
GetHuman: And finally- any advice for other USAA customers?
~MDaz: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MDaz taken from his USAA customer service problem that occurred on October 19th, 2017.