Uber: said two minutes before arrival to pick up... s...

A Uber customer review by GetHuman user ~red soa from November 28th, 2017

Background on ~red soa's case

GetHuman: ~red soa - can you tell our other Uber customers when your case took place?
~red soa: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Uber, and if so, how?
~red soa: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~red soa a list of common Uber problems)
~red soa: "Complaint" was why I was trying to contact.

~red soa's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~red soa: said two minutes before arrival to pick up... stood outside waiting... he was right down the street and it took him ** mins. then it took longer to get to my apt. cuz of traffic and i was late. car was dirty and nasty never ever have i had this!!!!!!!!!!!*i want my account to be refund for these two service that day one was **.** and **.** on *********.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~red soa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~red soa: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~red soa: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
~red soa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~red soa taken from his Uber customer service problem that occurred on November 18th, 2017.


1.88 of 5 stars | 1098 reviews

~red soa's Uber Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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