Union Bank: Ridiculous varied phone calls, branch manager c...
A Union Bank customer review by GetHuman user ~UBanksurvivor from October 29th, 2017
Background on ~UBanksurvivor's case
GetHuman: ~UBanksurvivor - can you tell our other Union Bank customers when your case took place?
~UBanksurvivor: Yes I can. It was evening, on October 25th.
GetHuman: Did you reach out to Union Bank, and if so, how?
GetHuman: And which of these common Union Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~UBanksurvivor a list of common Union Bank problems)
~UBanksurvivor: "Question" was why I was trying to call.
~UBanksurvivor's review of Union Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Union Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UBanksurvivor: Ridiculous varied phone calls, branch manager clueless, no solution e-mail response didn't address problem with no access to dis. funds due to lost bank card overseas. Told "It's your fault you left America" Lied to, rep thought I was on mute as he bad mouthed me and sang to music for ten minutes. Out of ** calls got * people who were actually nice. the rest said: It's my understanding that we don't.... refused to read bank policy verbatim.
GetHuman: Let's quantify your experience contacting Union Bank. On a scale of 1 to 5, how easy is it go get help on a Union Bank problem?
~UBanksurvivor: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UBanksurvivor: I'd give them a five out of five on communication.
GetHuman: And what about Union Bank's ability to quickly and effectively address your problem?
~UBanksurvivor: For that I would say four out of five.
GetHuman: And finally- any advice for other Union Bank customers?
~UBanksurvivor: Call them early in the day or late. Don't forget any personal or account information you might need for Union Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UBanksurvivor taken from his Union Bank customer service problem that occurred on October 25th, 2017.