United Airlines: For many years I have been with United as often...
A United Airlines customer review by GetHuman user ~john brammer from November 18th, 2017
Background on ~john brammer's case
GetHuman: ~john brammer - can you tell our other United Airlines customers when your case took place?
~john brammer: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~john brammer a list of common United Airlines problems)
~john brammer: "Flight delayed" was why I was trying to call.
~john brammer's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john brammer: For many years I have been with United as often as possible and few other airlines can compare with the quality of service. The food can be quite good coming from the Southeast and Far East countries and should be expanded. Personnel are really well trained and friendly.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~john brammer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john brammer: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~john brammer: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~john brammer: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john brammer taken from his United Airlines customer service problem that occurred on November 16th, 2017.