Upromise: Got the FAX number I needed. Site was down. T...
A Upromise customer review by GetHuman user ~SiaoMeiMei from November 14th, 2017
Background on ~SiaoMeiMei's case
GetHuman: ~SiaoMeiMei - can you tell our other Upromise customers when your case took place?
~SiaoMeiMei: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Upromise, and if so, how?
GetHuman: And which of these common Upromise customer issues best describes the reason you wanted to talk to them?
(Shows ~SiaoMeiMei a list of common Upromise problems)
~SiaoMeiMei: "Repayment question" was why I was trying to call.
~SiaoMeiMei's review of Upromise customer service
GetHuman: So how would you sum up your experience for GetHuman's Upromise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SiaoMeiMei: Got the FAX number I needed. Site was down. Thank you!
GetHuman: Let's quantify your experience contacting Upromise. On a scale of 1 to 5, how easy is it go get help on a Upromise problem?
~SiaoMeiMei: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SiaoMeiMei: I'd give them a five out of five on communication.
GetHuman: And what about Upromise's ability to quickly and effectively address your problem?
~SiaoMeiMei: For that I would say five out of five.
GetHuman: And finally- any advice for other Upromise customers?
~SiaoMeiMei: Call them early in the day or late. Don't forget any personal or account information you might need for Upromise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SiaoMeiMei taken from his Upromise customer service problem that occurred on November 6th, 2017.