VRBO: I am calling from Mexico and the cost of calls...
A VRBO customer review by GetHuman user ~Gaby Espinosa from November 24th, 2017
Background on ~Gaby Espinosa's case
GetHuman: ~Gaby Espinosa - can you tell our other VRBO customers when your case took place?
~Gaby Espinosa: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Gaby Espinosa a list of common VRBO problems)
~Gaby Espinosa: "Cancel booking" was why I was trying to call.
~Gaby Espinosa's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gaby Espinosa: I am calling from Mexico and the cost of calls are expensive. I am waiting for ** minutes and no body answer me (only an answer machine with a record). I will hang up because is too much time.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Gaby Espinosa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gaby Espinosa: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Gaby Espinosa: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Gaby Espinosa: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gaby Espinosa taken from his VRBO customer service problem that occurred on November 18th, 2017.