VRBO: I called * times and had to stay on hold each t...

A VRBO customer review by GetHuman user GetHuman-37658 from November 21st, 2017

Background on GetHuman-37658's case

GetHuman: GetHuman-37658 - can you tell our other VRBO customers when your case took place?
GetHuman-37658: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman-37658: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-37658 a list of common VRBO problems)
GetHuman-37658: "Refund a Charge" was why I was trying to call.

GetHuman-37658's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-37658: I called * times and had to stay on hold each time for ** minutes. People who WORK cannot do this* we have no time for such. With thousands of homes on VRBO, it would appear this company could hire people to answer the phone from the persons supporting the business!!
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
GetHuman-37658: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-37658: I'd give them a four out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
GetHuman-37658: For that I would say three out of five.
GetHuman: And finally- any advice for other VRBO customers?
GetHuman-37658: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-37658 taken from his VRBO customer service problem that occurred on November 14th, 2017.


2.23 of 5 stars | 79 reviews

GetHuman-37658's VRBO Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like VRBO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with VRBO in any way.

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