VRBO: I had * issues - **. Inspite of checking'REmemb...
A VRBO customer review by GetHuman user ~Anju from November 20th, 2017
Background on ~Anju's case
GetHuman: ~Anju - can you tell our other VRBO customers when your case took place?
~Anju: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Anju a list of common VRBO problems)
~Anju: "Complaint" was why I was trying to call.
~Anju's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anju: I had * issues - **. Inspite of checking'REmember me on this computer' for the Security Question, it keeps asking me EVERY single time I login to Homeaway - Kind of infuriarating when you have to manage multiple listings all day - This is a feature I believe.**. Image of my property does not show up on the inquiry AT TIMES - They seem to think its my webmmail issue, but I dont agree as it does not even leave the space for the image blank like it does at times for SPAM inquiries - *Overall, I did get anything out of this call - Waste of time -
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Anju: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anju: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Anju: For that I would say two out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Anju: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anju taken from his VRBO customer service problem that occurred on November 18th, 2017.