VRBO: I have not been able to log in to my account as...

A VRBO customer review by GetHuman user ~The Kailua Cottage from November 21st, 2017

Background on ~The Kailua Cottage's case

GetHuman: ~The Kailua Cottage - can you tell our other VRBO customers when your case took place?
~The Kailua Cottage: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to VRBO, and if so, how?
~The Kailua Cottage: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~The Kailua Cottage a list of common VRBO problems)
~The Kailua Cottage: "Cancel Booking" was why I was trying to call.

~The Kailua Cottage's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Kailua Cottage: I have not been able to log in to my account as an owner and it is costing me money. I have call twice for * days now and still no solution.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~The Kailua Cottage: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Kailua Cottage: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~The Kailua Cottage: For that I would say four out of five.
GetHuman: And finally- any advice for other VRBO customers?
~The Kailua Cottage: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Kailua Cottage taken from his VRBO customer service problem that occurred on November 19th, 2017.


2.23 of 5 stars | 79 reviews

~The Kailua Cottage's VRBO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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