VRBO: I needed to have my Reservation ID added to my...
A VRBO customer review by GetHuman user ~jemsan1 from November 24th, 2017
Background on ~jemsan1's case
GetHuman: ~jemsan1 - can you tell our other VRBO customers when your case took place?
~jemsan1: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~jemsan1 a list of common VRBO problems)
~jemsan1: "Cancel Booking" was why I was trying to call.
~jemsan1's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jemsan1: I needed to have my Reservation ID added to my account so I could easily access the information and they told me that it could not be done after the fact. ugh
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~jemsan1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jemsan1: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~jemsan1: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
~jemsan1: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jemsan1 taken from his VRBO customer service problem that occurred on November 19th, 2017.