VRBO: OMG - I expected a nightmare and got someone wh...
A VRBO customer review by GetHuman user GetHuman-427809 from November 22nd, 2017
Background on GetHuman-427809's case
GetHuman: GetHuman-427809 - can you tell our other VRBO customers when your case took place?
GetHuman-427809: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-427809 a list of common VRBO problems)
GetHuman-427809: "Insurance claim" was why I was trying to call.
GetHuman-427809's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-427809: OMG - I expected a nightmare and got someone who was able to fix my problem immediately -- on a Saturday! Thanks so much for the phone number!
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
GetHuman-427809: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-427809: I'd give them a three out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
GetHuman-427809: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
GetHuman-427809: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-427809 taken from his VRBO customer service problem that occurred on November 13th, 2017.