VRBO: They have not responded to emails, Long wait ti...
A VRBO customer review by GetHuman user ~Rene from November 23rd, 2017
Background on ~Rene's case
GetHuman: ~Rene - can you tell our other VRBO customers when your case took place?
~Rene: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Rene a list of common VRBO problems)
~Rene: "Update Account Info" was why I was trying to call.
~Rene's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rene: They have not responded to emails, Long wait times, needs to be a lot better - VRBO site was hacked and my money stolen.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Rene: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rene: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Rene: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Rene: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rene taken from his VRBO customer service problem that occurred on November 15th, 2017.