VW Credit: i call ask for supervisor...person says they ca...

A VW Credit customer review by GetHuman user ~jwinamac from November 15th, 2017

Background on ~jwinamac's case

GetHuman: ~jwinamac - can you tell our other VW Credit customers when your case took place?
~jwinamac: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to VW Credit, and if so, how?
~jwinamac: I used the 800-428-4034 number I found for on the GetHuman VW Credit customer phone number page I was on: VW Credit Customer Service Phone Number
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~jwinamac a list of common VW Credit problems)
~jwinamac: "Returns" was why I was trying to call.

~jwinamac's review of VW Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jwinamac: i call ask for supervisor...person says they can help i keep saying give me a supervisor...they keep saying they can help then i get put on hold for * to ** min per call and then saying they're all busy and will call back within ** hours...they do not!! so next day i call again....all repeated still its not resolved...I paid them...they have my money...but i have no title...was to have it on Feb ** by overnight...its Feb ** now...they wont return calls VW Credit is the worst service I've had in my life
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~jwinamac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jwinamac: I'd give them a two out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~jwinamac: For that I would say five out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~jwinamac: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jwinamac taken from his VW Credit customer service problem that occurred on November 13th, 2017.

VW Credit

3.78 of 5 stars | 57 reviews

~jwinamac's VW Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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