Virgin Mobile - Landline: I had finished writing my last review just as I...
A Virgin Mobile - Landline customer review by GetHuman user ~tzedeka from November 1st, 2017
Background on ~tzedeka's case
GetHuman: ~tzedeka - can you tell our other Virgin Mobile - Landline customers when your case took place?
~tzedeka: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~tzedeka a list of common Virgin Mobile - Landline problems)
~tzedeka: "Lower my bill" was why I was trying to call.
~tzedeka's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tzedeka: I had finished writing my last review just as I got a human on the phone. Calling from my landline. As soon as finally, after * days of trying I got through to the Number Porting dept. I asked the guy if he was in Manila or the US, because he said I sounded really far away, and maybe I was so that is why I asked. He did not reveal that, (who cares, really) and then when I repeated my question he simply HUNG UP on me. So efforts over * days have proved fruitless. On the other hand, and the end of this month, my month to month plan will expire and I will not renew it.
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~tzedeka: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tzedeka: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~tzedeka: For that I would say three out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~tzedeka: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tzedeka taken from his Virgin Mobile - Landline customer service problem that occurred on October 28th, 2017.