Virgin Mobile - Landline: The prompts seem to have changed. You no longer...
A Virgin Mobile - Landline customer review by GetHuman user ~GMan from November 11th, 2017
Background on ~GMan's case
GetHuman: ~GMan - can you tell our other Virgin Mobile - Landline customers when your case took place?
~GMan: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~GMan a list of common Virgin Mobile - Landline problems)
~GMan: "Complaint" was why I was trying to call.
~GMan's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GMan: The prompts seem to have changed. You no longer have to answer "English" or "Ask a question." You can begin with "Live advisor." It took me about a minute to figure this out. The rep was helpful and definitely understood my issue, but was a little hard to understand on my end.
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~GMan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GMan: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~GMan: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~GMan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GMan taken from his Virgin Mobile - Landline customer service problem that occurred on November 6th, 2017.