Virgin Mobile - Landline: was on hold for long periods of time the past t...
A Virgin Mobile - Landline customer review by GetHuman user ~misswack7 from October 30th, 2017
Background on ~misswack7's case
GetHuman: ~misswack7 - can you tell our other Virgin Mobile - Landline customers when your case took place?
~misswack7: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows ~misswack7 a list of common Virgin Mobile - Landline problems)
~misswack7: "Update account information" was why I was trying to call.
~misswack7's review of Virgin Mobile - Landline customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~misswack7: was on hold for long periods of time the past three days trying to get my Broadband To Go reactivated after a fill-up...was getting really fed up...then remembered gethuman and tried this other * and got help within ** minutes...thanks, guys!!
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
~misswack7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~misswack7: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
~misswack7: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
~misswack7: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~misswack7 taken from his Virgin Mobile - Landline customer service problem that occurred on October 28th, 2017.