Vodacom: I have been trying since yesterday to speak to...
A Vodacom customer review by GetHuman user GetHuman-77158 from November 16th, 2017
Background on GetHuman-77158's case
GetHuman: GetHuman-77158 - can you tell our other Vodacom customers when your case took place?
GetHuman-77158: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77158 a list of common Vodacom problems)
GetHuman-77158: "Lower my bill" was why I was trying to call.
GetHuman-77158's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77158: I have been trying since yesterday to speak to an consultant phoning *** and *** ***. pressed the Hash key for you to phone me back. no luck. all calls have been cut off. *my queries are still NOT resolve. I expect somebody from Vodacom to phone me back to sort out my issues with Vodacom. Simone Braun *** *** ****
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
GetHuman-77158: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77158: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
GetHuman-77158: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodacom customers?
GetHuman-77158: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77158 taken from his Vodacom customer service problem that occurred on November 9th, 2017.