Vodacom: I upgraded to a Blackberry Z** today and was to...
A Vodacom customer review by GetHuman user ~C de Beer from November 20th, 2017
Background on ~C de Beer's case
GetHuman: ~C de Beer - can you tell our other Vodacom customers when your case took place?
~C de Beer: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~C de Beer a list of common Vodacom problems)
~C de Beer: "Update account information" was why I was trying to call.
~C de Beer's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C de Beer: I upgraded to a Blackberry Z** today and was told that Vodacom still didn't yet have the software available to transfer information such as my phone numbers from my old phone to the new one, how is this possible? They then assured me that it would take * hours to activate the new sim card. After waiting for * hours and seeing that the sim card in my old phone had been cancelled I phoned ****** only to be told that it could take up to ** hours before my new sim card was activated! So, now I don't have a phone, this is ridiculous!
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~C de Beer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C de Beer: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~C de Beer: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~C de Beer: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C de Beer taken from his Vodacom customer service problem that occurred on November 11th, 2017.