Vodacom: People aswering phones do not have the faintest...
A Vodacom customer review by GetHuman user ~Rassie Erasmus from November 2nd, 2017
Background on ~Rassie Erasmus's case
GetHuman: ~Rassie Erasmus - can you tell our other Vodacom customers when your case took place?
~Rassie Erasmus: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~Rassie Erasmus a list of common Vodacom problems)
~Rassie Erasmus: "Update account information" was why I was trying to call.
~Rassie Erasmus's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rassie Erasmus: People aswering phones do not have the faintest idea how to assist when it is a tecnical question or problem. They are only to eager to issue a service number to get you off the line.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~Rassie Erasmus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rassie Erasmus: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~Rassie Erasmus: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~Rassie Erasmus: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rassie Erasmus taken from his Vodacom customer service problem that occurred on October 26th, 2017.