Vodacom Customer Care agent Thuli is definitely...
A Vodacom customer review by GetHuman user ~Rubina Ebrahim from November 17th, 2017
Background on ~Rubina Ebrahim's case
GetHuman: ~Rubina Ebrahim - can you tell our other Vodacom customers when your case took place?
~Rubina Ebrahim: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~Rubina Ebrahim a list of common Vodacom problems)
~Rubina Ebrahim: "Technical support" was why I was trying to call.
~Rubina Ebrahim's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rubina Ebrahim: Vodacom Customer Care agent Thuli is definitely not trained to answer a call or to help clients phoning in. When we gave a an email address, we were spelling it out and when we got to @, her response was ok 'at' and while speaking to me knowing she is speaking to Mrs, she still asked if I am a male or female?????????? She definitely did not have any telephonic skills. The reference number she gave me is S**TV**V*VC**V. This may assist in tracing who she is.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~Rubina Ebrahim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rubina Ebrahim: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~Rubina Ebrahim: For that I would say three out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~Rubina Ebrahim: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rubina Ebrahim taken from his Vodacom customer service problem that occurred on November 7th, 2017.