Vodafone (UK): Initial response that security of my account wa...
A Vodafone (UK) customer review by GetHuman user ~Not impressed from November 17th, 2017
Background on ~Not impressed's case
GetHuman: ~Not impressed - can you tell our other Vodafone (UK) customers when your case took place?
~Not impressed: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Not impressed a list of common Vodafone (UK) problems)
~Not impressed: "Lower my bill" was why I was trying to call.
~Not impressed's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not impressed: Initial response that security of my account was important requiring personal information to be supplied in insecure email despite already having email address and alternative number on file. Observation on this and fact that online **** help not available ignored.
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~Not impressed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not impressed: I'd give them a two out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~Not impressed: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~Not impressed: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not impressed taken from his Vodafone (UK) customer service problem that occurred on November 8th, 2017.