Vodafone: I thiink it would be a good idea to employ an E...
A Vodafone customer review by GetHuman user ~John Callender from November 1st, 2017
Background on ~John Callender's case
GetHuman: ~John Callender - can you tell our other Vodafone customers when your case took place?
~John Callender: Sure. It was afternoon, on October 24th.
GetHuman: Did you reach out to Vodafone, and if so, how?
GetHuman: And which of these common Vodafone customer issues best describes the reason you wanted to talk to them?
(Shows ~John Callender a list of common Vodafone problems)
~John Callender: "Service problem" was why I was trying to call.
~John Callender's review of Vodafone customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Callender: I thiink it would be a good idea to employ an English speaker as it seems that you only employ one person in customer service.
GetHuman: Let's quantify your experience contacting Vodafone. On a scale of 1 to 5, how easy is it go get help on a Vodafone problem?
~John Callender: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Callender: I'd give them a two out of five on communication.
GetHuman: And what about Vodafone's ability to quickly and effectively address your problem?
~John Callender: For that I would say three out of five.
GetHuman: And finally- any advice for other Vodafone customers?
~John Callender: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Callender taken from his Vodafone customer service problem that occurred on October 24th, 2017.