GetHuman: GetHuman-morris - can you tell our other Vodafone customers when your case took place?
GetHuman-morris: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Vodafone, and if so, how?
GetHuman: And which of these common Vodafone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-morris a list of common Vodafone problems)
GetHuman-morris: "Technical support" was why I was trying to call.
GetHuman: So how would you sum up your experience for GetHuman's Vodafone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-morris: Struggling to understand if Vodafone understands loyalty
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-morris: Firstly, I lost my phone on a flight to Ireland, on the **th August on the **th I reported my phone lost ,I felt this issue better dealt with on my return to the UK on the **th August. Unfortunately I was involved in an accident shortly after arriving on holiday where I received * stitches to my left forearm. On my return to the UK I went for an upgrade and thought this was dealt with on **th August, however my handset did not arrived as expected. I had to then make several more calls to Vodafone about how best to deal with the situation, and more worryingly, I've had to pay £*.** per minute for each of these calls. As I was in severe pain due to the injuries I received, I requested that my husband converse with Vodafone with my authority, regarding the upgrade, I thought I had dealt with this issue sufficiently, until several calls later on Saturday **th August, when I unfortunately discovered that none of my calls were recorded and more worrying was that my order for a replacement phone was not placed! Again I ended making numerous calls to Vodafone to try and address this issue. I am now told my order was not placed and I had to start all over again. I have now been told I will not receive a handset until Wednesday *ndSeptember! *I feel very let down by Vodafone right now. My husband has had to fly abroad to Chicago on the **th leaving me at home alone with no phone and feeling very vulnerable, especially in light of my current injury. I am horrified at the way I have been treated, especially after explaining to every staff member I spoke to (At least ** staff). I also feel I was deliberately cut off on some occasions! This, at the very least is the worst experience I have had to deal with as a customer on any level…. I am both ashamed and embarrassed at how your staff treated me, my injuries will heal, however I have huge concerns for the way you are treating costumers who may have long term disabilities and find themselves in a similar situation…. An example of this is, when I was being read out the legal conditions she laughed out loud on several occasions. I strongly suggest you review training for those staff who are dealing with the general public, as no one should have to be put through my experience and hand over their hard earned money to such a poor providers. I have always advocated for Vodafone as good phone provider, however the above experience has dramatically changed my opinion.* *I have also just been informed by my landline provider the cost of calling Vodafone on Saturday **th August was £**.**, I would like you to reimburse me this cost. *Throughout this whole experience I have had to activate my travel and health insurances, which have been outstanding, unfortunately I have not had the same experience from Vodafone.*Please explain to me what over ** years of being a loyal customer of Vodafone means, as I am seriously struggling to understand what loyalty you as an organization have to me….**Update is **nd of September, my handset finely arrived only to find they sent me the wrong sim card! After speaking to Vodafone customer services I am told they will only reimburse £** pounds only and I will receive the correct sim card on Friday *th September*Account number: XXXXXXXX
GetHuman: Let's quantify your experience contacting Vodafone. On a scale of 1 to 5, how easy is it go get help on a Vodafone problem?
GetHuman-morris: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-morris: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone's ability to quickly and effectively address your problem?
GetHuman-morris: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone customers?
GetHuman-morris: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-morris taken from his Vodafone customer service problem that occurred on November 26th, 2017.