Webjet: Booked a hotel $*** for two nights, tried to ca...
A Webjet customer review by GetHuman user ~brisbanite from November 16th, 2017
Background on ~brisbanite's case
GetHuman: ~brisbanite - can you tell our other Webjet customers when your case took place?
~brisbanite: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows ~brisbanite a list of common Webjet problems)
~brisbanite: "Flight delayed" was why I was trying to call.
~brisbanite's review of Webjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brisbanite: Booked a hotel $*** for two nights, tried to cancel a few days before, Webjet's cancellation fee was conveniently $***. I rang the hotel and they stated they charge $*** for cancellations. Therefore my money goes out the window and Webjet get $***. I feel cheated.
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
~brisbanite: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brisbanite: I'd give them a four out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
~brisbanite: For that I would say three out of five.
GetHuman: And finally- any advice for other Webjet customers?
~brisbanite: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brisbanite taken from his Webjet customer service problem that occurred on November 13th, 2017.