Wellpoint Next Rx: I have called this company at least * times and...
A Wellpoint Next Rx customer review by GetHuman user ~Normal Person from October 30th, 2017
Background on ~Normal Person's case
GetHuman: ~Normal Person - can you tell our other Wellpoint Next Rx customers when your case took place?
~Normal Person: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to Wellpoint Next Rx, and if so, how?
GetHuman: And which of these common Wellpoint Next Rx customer issues best describes the reason you wanted to talk to them?
(Shows ~Normal Person a list of common Wellpoint Next Rx problems)
~Normal Person: "Complaint" was why I was trying to contact.
~Normal Person's review of Wellpoint Next Rx customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellpoint Next Rx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Normal Person: I have called this company at least * times and am always put on hold. No one ever picks up and now after being on hold for ten minutes the connection was broken. They have sent me a bill for $**.** which I would pay if I owed but I have no idea what it's for. This is a poorly run company.
GetHuman: Let's quantify your experience contacting Wellpoint Next Rx. On a scale of 1 to 5, how easy is it go get help on a Wellpoint Next Rx problem?
~Normal Person: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Normal Person: I'd give them a four out of five on communication.
GetHuman: And what about Wellpoint Next Rx's ability to quickly and effectively address your problem?
~Normal Person: For that I would say one out of five.
GetHuman: And finally- any advice for other Wellpoint Next Rx customers?
~Normal Person: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wellpoint Next Rx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Normal Person taken from his Wellpoint Next Rx customer service problem that occurred on October 25th, 2017.