Wellpoint Next Rx: It has been *weeks since next rx received my sc...
A Wellpoint Next Rx customer review by GetHuman user GetHuman-121968 from November 1st, 2017
Background on GetHuman-121968's case
GetHuman: GetHuman-121968 - can you tell our other Wellpoint Next Rx customers when your case took place?
GetHuman-121968: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Wellpoint Next Rx, and if so, how?
GetHuman: And which of these common Wellpoint Next Rx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-121968 a list of common Wellpoint Next Rx problems)
GetHuman-121968: "Complaint" was why I was trying to contact.
GetHuman-121968's review of Wellpoint Next Rx customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellpoint Next Rx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-121968: It has been *weeks since next rx received my script. I still don't have my medication. Six phone calls later I have been told * times script was sent. I have also had * phone calls asking me to confirm my address. So medicine could be sent. This is first time I have uses next rx. These people are polite but don't have a clue about anything to do with your rx. ** days later still don't know where my medicine is.
GetHuman: Let's quantify your experience contacting Wellpoint Next Rx. On a scale of 1 to 5, how easy is it go get help on a Wellpoint Next Rx problem?
GetHuman-121968: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-121968: I'd give them a two out of five on communication.
GetHuman: And what about Wellpoint Next Rx's ability to quickly and effectively address your problem?
GetHuman-121968: For that I would say five out of five.
GetHuman: And finally- any advice for other Wellpoint Next Rx customers?
GetHuman-121968: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wellpoint Next Rx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-121968 taken from his Wellpoint Next Rx customer service problem that occurred on October 23rd, 2017.