Wellpoint Next Rx: The automated phone tree hung up on me *x and a...
A Wellpoint Next Rx customer review by GetHuman user GetHuman-155825 from November 1st, 2017
Background on GetHuman-155825's case
GetHuman: GetHuman-155825 - can you tell our other Wellpoint Next Rx customers when your case took place?
GetHuman-155825: Yes I can. It was late at night, on October 25th.
GetHuman: Did you reach out to Wellpoint Next Rx, and if so, how?
GetHuman: And which of these common Wellpoint Next Rx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-155825 a list of common Wellpoint Next Rx problems)
GetHuman-155825: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-155825's review of Wellpoint Next Rx customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellpoint Next Rx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-155825: The automated phone tree hung up on me *x and a live person hung *x when trying to transfer my call* the last person could not hear me over the static on the line. Terrible infrastructure and a horrifically bad introduction to your service. Your IT department should be ashamed.
GetHuman: Let's quantify your experience contacting Wellpoint Next Rx. On a scale of 1 to 5, how easy is it go get help on a Wellpoint Next Rx problem?
GetHuman-155825: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-155825: I'd give them a five out of five on communication.
GetHuman: And what about Wellpoint Next Rx's ability to quickly and effectively address your problem?
GetHuman-155825: For that I would say four out of five.
GetHuman: And finally- any advice for other Wellpoint Next Rx customers?
GetHuman-155825: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wellpoint Next Rx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-155825 taken from his Wellpoint Next Rx customer service problem that occurred on October 25th, 2017.