Western Digital: Everything was fine, except I didn't like findi...
A Western Digital customer review by GetHuman user ~Big DOG from November 26th, 2017
Background on ~Big DOG's case
GetHuman: ~Big DOG - can you tell our other Western Digital customers when your case took place?
~Big DOG: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Western Digital, and if so, how?
GetHuman: And which of these common Western Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Big DOG a list of common Western Digital problems)
~Big DOG: "Returns" was why I was trying to call.
~Big DOG's review of Western Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big DOG: Everything was fine, except I didn't like finding out the call center is supposedly in Costa Rica. When I call a CA-based (or any other state) company with a US phone *, it makes me suspicious to be patched-over to another country.
GetHuman: Let's quantify your experience contacting Western Digital. On a scale of 1 to 5, how easy is it go get help on a Western Digital problem?
~Big DOG: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big DOG: I'd give them a five out of five on communication.
GetHuman: And what about Western Digital's ability to quickly and effectively address your problem?
~Big DOG: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Digital customers?
~Big DOG: Call them early in the day or late. Don't forget any personal or account information you might need for Western Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big DOG taken from his Western Digital customer service problem that occurred on November 21st, 2017.