Western Digital: I waited ** minutes on hold and nobody got on l...
A Western Digital customer review by GetHuman user ~Yours Biz from November 19th, 2017
Background on ~Yours Biz's case
GetHuman: ~Yours Biz - can you tell our other Western Digital customers when your case took place?
~Yours Biz: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Western Digital, and if so, how?
GetHuman: And which of these common Western Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Yours Biz a list of common Western Digital problems)
~Yours Biz: "Complaint" was why I was trying to call.
~Yours Biz's review of Western Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yours Biz: I waited ** minutes on hold and nobody got on line to help me. I tried getting help at Office Max where I purchased my passport* and I didn't get nowhere* they told me to contact western digital support.*And here I am receiving no support* I may as well return the product to Office MAX !!!!!!!!
GetHuman: Let's quantify your experience contacting Western Digital. On a scale of 1 to 5, how easy is it go get help on a Western Digital problem?
~Yours Biz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yours Biz: I'd give them a three out of five on communication.
GetHuman: And what about Western Digital's ability to quickly and effectively address your problem?
~Yours Biz: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Digital customers?
~Yours Biz: Call them early in the day or late. Don't forget any personal or account information you might need for Western Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yours Biz taken from his Western Digital customer service problem that occurred on November 11th, 2017.