Western Digital: I had problems with my computer recognizing a n...
A Western Digital customer review by GetHuman user ~Alison from November 17th, 2017
Background on ~Alison's case
GetHuman: ~Alison - can you tell our other Western Digital customers when your case took place?
~Alison: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Western Digital, and if so, how?
GetHuman: And which of these common Western Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Alison a list of common Western Digital problems)
~Alison: "Repairs" was why I was trying to call.
~Alison's review of Western Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alison: I had problems with my computer recognizing a new Western Digital hard drive I had purchased through Dell. I downloaded and ran WD'S Data Lifeguard Diagnostic Tool, and got this support number from the applet (***-ASK-*WDC). After going through a short phone tree, I mistakenly pressed "*" instead of "*" for hard disk drive support. The "*" option got me to Network Support, but instead of transferring me to another section, the tech walked me through the entire process of recogizing the drive, formatting it, and cloning my existing hard drive. It was a massive relief after six fruitless calls to Dell, ending with "You have to purchase a software warranty for us to help you further." (They couldn't explain why I needed a software warranty for a piece of hardware, but they were clear it would cost $***...) My call to WD Support cost $*, and I was up and running within ** minutes. Western Digital rocks!
GetHuman: Let's quantify your experience contacting Western Digital. On a scale of 1 to 5, how easy is it go get help on a Western Digital problem?
~Alison: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alison: I'd give them a three out of five on communication.
GetHuman: And what about Western Digital's ability to quickly and effectively address your problem?
~Alison: For that I would say four out of five.
GetHuman: And finally- any advice for other Western Digital customers?
~Alison: Call them early in the day or late. Don't forget any personal or account information you might need for Western Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alison taken from his Western Digital customer service problem that occurred on November 15th, 2017.