Western Digital: Wait was less than a minute. The rep had a thic...
A Western Digital customer review by GetHuman user ~Jason from November 17th, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Western Digital customers when your case took place?
~Jason: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Western Digital, and if so, how?
GetHuman: And which of these common Western Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Western Digital problems)
~Jason: "Complaint" was why I was trying to call.
~Jason's review of Western Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: Wait was less than a minute. The rep had a thick accent, but spoke very deliberate, calmly spelling out things like serial numbers and reconfirming information given.
GetHuman: Let's quantify your experience contacting Western Digital. On a scale of 1 to 5, how easy is it go get help on a Western Digital problem?
~Jason: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a five out of five on communication.
GetHuman: And what about Western Digital's ability to quickly and effectively address your problem?
~Jason: For that I would say four out of five.
GetHuman: And finally- any advice for other Western Digital customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Western Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Western Digital customer service problem that occurred on November 13th, 2017.