Western Digital: My WD MyPassport drive stopped working out of n...
A Western Digital customer review by GetHuman user ~JO2132 from November 5th, 2017
Background on ~JO2132's case
GetHuman: ~JO2132 - can you tell our other Western Digital customers when your case took place?
~JO2132: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Western Digital, and if so, how?
GetHuman: And which of these common Western Digital customer issues best describes the reason you wanted to talk to them?
(Shows ~JO2132 a list of common Western Digital problems)
~JO2132: "Technical support" was why I was trying to call.
~JO2132's review of Western Digital customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Digital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JO2132: My WD MyPassport drive stopped working out of nowhere. The "tech support" is terrible. Now I have to pay to ship my unit back to them because it is faulty. They also put a large hold on my CC without fully explaining. Terrible service. Support is useless.
GetHuman: Let's quantify your experience contacting Western Digital. On a scale of 1 to 5, how easy is it go get help on a Western Digital problem?
~JO2132: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JO2132: I'd give them a four out of five on communication.
GetHuman: And what about Western Digital's ability to quickly and effectively address your problem?
~JO2132: For that I would say five out of five.
GetHuman: And finally- any advice for other Western Digital customers?
~JO2132: Call them early in the day or late. Don't forget any personal or account information you might need for Western Digital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JO2132 taken from his Western Digital customer service problem that occurred on October 29th, 2017.