White Rodgers Heating & Cooling: Needed to program thermostat when we purchased...
A White Rodgers Heating & Cooling customer review by GetHuman user ~dpsilver from November 27th, 2017
Background on ~dpsilver's case
GetHuman: ~dpsilver - can you tell our other White Rodgers Heating & Cooling customers when your case took place?
~dpsilver: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to White Rodgers Heating & Cooling, and if so, how?
GetHuman: And which of these common White Rodgers Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~dpsilver a list of common White Rodgers Heating & Cooling problems)
~dpsilver: "Complaint" was why I was trying to call.
~dpsilver's review of White Rodgers Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's White Rodgers Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dpsilver: Needed to program thermostat when we purchased the house. written instructions were not clear. Verbal instructions on phone seemed complicated. Had to often verify what I saw on the screen and what WR person was asking me to do. A step by step instructions on manual would be better. Also better photo of screens through steps.
GetHuman: Let's quantify your experience contacting White Rodgers Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a White Rodgers Heating & Cooling problem?
~dpsilver: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dpsilver: I'd give them a five out of five on communication.
GetHuman: And what about White Rodgers Heating & Cooling's ability to quickly and effectively address your problem?
~dpsilver: For that I would say five out of five.
GetHuman: And finally- any advice for other White Rodgers Heating & Cooling customers?
~dpsilver: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for White Rodgers Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dpsilver taken from his White Rodgers Heating & Cooling customer service problem that occurred on November 20th, 2017.